Introduction

Welcome to the Internet site of TwelveP animation – twelvep.ae (“Website”). This Website is owned and operated by TwelveP, an entity registered at PO Box: 769615, Abu Dhabi, UAE (together, “TwelveP”, “we”, or “us”). These Privacy Notice and Terms of Use are addressed to individuals outside our organisation with whom we interact, including individual clients, representatives of client organisations, visitors to our Website and other users of our services (together, “you”).

PLEASE READ THESE TERMS OF USE AND PRIVACY NOTICE CAREFULLY BEFORE ACCESSING OR USING OUR WEBSITE. Sorry for putting that in caps, but hopefully you read it carefully.

 

Terms of Use

The Website is only for your personal use. You may not use the Website for commercial purposes or in any way that is unlawful, or harms us or any other person or entity, as determined in our sole discretion. All information, materials, functions and other content and applications (“Content”) contained on the Website are our copyrighted property or the copyrighted property of our licensors or licensees. All trademarks, service marks, trade names, and trade dress are owned by us and/or our licensors or licensees.

We may change the Website or delete Content or features at any time, in any way, for any or no reason.

 

Using the Website and Content

Except as we specifically agree in writing, no Content from any Website may be used other than as part of the Website, reproduced, transmitted, distributed or otherwise exploited in any way, except that where a Website is configured to enable the download of particular Content, you may download a copy of such Content to a single computer or mobile device (as applicable) for your personal, non-commercial home use only, provided that you (a) keep intact all copyright and other proprietary notices, (b) make no modifications to, and do not rent, lease, loan, sell, distribute, copy (except to create a single copy for your own back-up purposes), or create any derivative works based on a Website or the Content, in whole or in part, and (c) do not use the Content in a manner that suggests an association with any of our products, services or brands. Any business use, “re-mailing” or high-volume, automated use of the Websites or transferring of any Content to any other computer or mobile device is prohibited.

You acknowledge and agree that nothing in these terms of use shall have the effect of transferring the ownership of any trademarks, service marks, trade names or other proprietary rights in the Website or Content or any part thereof to you or any third party. You undertake not to do any act or thing which is inconsistent with or which is likely in any way to prejudice such title.

Use of our Website is subject to existing laws and legal process. Nothing contained in these Terms of Use will limit our right to comply with governmental, court, and law-enforcement requests or requirements relating to your use of our Website.

 

Privacy Notice

This Privacy Notice is issued by TwelveP and explains how we collect, use, disclose, and protect your information (Process your Personal data), when you visit TwelveP Website.

This Privacy Notice may be amended or updated from time to time; so please check it regularly for updates on twelvep.ae.

 

In this Privacy Notice:

“Data Protection Legislation” means UAE Federal Decree Law No. 45 of 2021 on Personal Data Protection (“PDPL”) and EU General Data Protection Regulation 2016/679 (“GDPR“), together with all other applicable and national implementing legislation, regulation relating to privacy or data protection; and where we use the terms “personal data“, “data subject“, “controller“, “processor” and “process” (and its derivatives), such terms shall have the meanings given to them in the applicable Data Protection Legislation.

 

Data Controller

For the purpose of Data Protection Legislation, TwelveP is the data controller of your information. This means that we are responsible for deciding how we hold and use your personal data. We are required under Data Protection Legislation to notify you of the information contained in this Privacy Notice.

 

Data collection

We will collect and process your personal data you provide us through application forms, our Website, face-to-face and electronic communication (including telephone conversations) in order to provide our services to you:

 

Cookies

Cookies are small text files that may be stored on your computer or other device when you visit a Website. They are generally used to make Websites work, to keep track of your movements within the Website, to remember your login details, and for similar activities.

We may use cookies to:

We do not use the collected information to create user profiles.

The use of cookies is a standard practice among Internet portals and sites. Most web-browsers may be customised to reject cookies, to only accept or reject cookies by user intervention, or to delete cookies. Rejecting and/or removing cookies, however, may lead to the loss of functionality on those pages requiring cookies to function fully.

 

Purposes of Processing

Specifically, we may use your information for the following purposes and under the following legal bases:

 

How we use your information

Legal basis

To provide and manage your account(s) and our relationship with you

  • Where necessary for the performance of our agreement or to take steps to enter into an agreement with you
  • Where the law requires this
  • Where it’s in our legitimate interests to ensure that your accounts are well-managed, to protect our business interests and the interests of our clients

To give you statements and other information about your account or our relationship

  • Where necessary for the performance of our agreement or to take steps to enter into an agreement with you
  • Where the law requires this

To provide our services to you

  • Where necessary for the performance of our agreement or to take steps to enter into an agreement with you
  • Where the law requires this

For assessment, testing (including systems tests) and statistical, market and product analysis and market research.

  • Where the law requires this
  • Where it’s in our legitimate interests to develop, build, implement and run business models and systems which protect our business interests and provide our customers with a high standard of service

To evaluate, develop and improve our services

  • Where it’s in our legitimate interests continually to evaluate, develop or improve our Website and/or products as well as the experiences of users of our Website, so that our customers are provided with a high standard of service

To protect our business interests and to develop our business strategies

  • Where it’s in our legitimate interests to protect our people, business and property and to develop our strategies
  • Where necessary for the performance of our agreement or to take steps to enter into an agreement with you
  • Where the law requires this

To contact you, by post, e-mail and other digital methods. This may be:

  • to help you manage your accounts
  • to meet our regulatory obligations
  • to keep you informed about products and services you hold with us and
  • to send you information about products or services (including those of other companies) which may be of interest to you.
  • Where the law requires this
  • Where we have agreed to contact you in our agreement
  • Where you agree
  • Where it’s in our legitimate interests to share information with our customers about products/services that may be relevant and beneficial to them. Where we send you marketing messages, you can always tell us when you no longer wish to receive them.

To share your information with our partners and service providers

  • Where necessary for the performance of our agreement
  • Where we have a legitimate interest in using third parties to provide some services for us or on our behalf

 

Links

There are links in our Website leading to other sites. This guidance does not extend to those sites. We therefore would recommend the reading of the data safeguarding policies of these sites.

 

Information Sharing

We keep all your personal data confidential. However, in order to be able to service your needs to the best of our ability, we may share any information you provide to us with our group companies and their agents, counterparties and support service or data providers, wherever located. If you have provided information to other members of our group, those entities may also share that information with us.

To help us provide services, your data will be processed internally and externally by other third parties.

The recipients or categories of recipients, of your information may be:

 

Retention and Disposal of Data and Output

We will keep the information we collect about you on our systems or with third parties for as long as required for the purposes set out above or as required to comply with any legal or regulatory obligations to which we are subject.

 

Storage of Your Personal Data and Data Security

All information you provide to us is stored in our secure servers. All proper and expected technical and organisational security procedures have been taken to shield your personal data and to prevent that no unauthorised persons gain access to the same. These measures cover commercial software programmes and secure technology infrastructure to monitor network traffic, authenticate legitimate users and identify unauthorised attempts to upload or change information, or otherwise cause damage.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know basis. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

 

Marketing Information

We may use your information to contact you via email (or other communication formats, if applicable) to provide you with information regarding services that may be of interest to you. If we provide services to you, we may send information to you regarding our services and other information that may be of interest to you, using the contact details that you have provided to us and always in compliance with applicable law.

You may, at any time, request that we cease or do not send such information by one, some or all channels, by contacting us using the contact details set out below.

 

Rights Over Your Personal Data

Under certain circumstances, by law you have the right to:

Any request for access to or a copy of your personal data must be in writing and we will endeavour to respond within a reasonable period and in any event in compliance with Data Protection Legislation. We will provide this information free of charge unless the request is manifestly unfounded or excessive. We will comply with our legal obligations as regards any individual’s rights as a data subject.

 

If you would like to contact us in relation to any of the rights set out above, you may contact us using the following contact details:

E-mail: info@twelvep.ae